This is an English translation provided for convenience. The Czech version is legally binding. Czech version
Data processing policy for widget visitors
Draft. For now this page only states the facts about how the assistant handles data. The binding legal wording will be added.
What the assistant does
The chat on the shop's website is answered by artificial intelligence (an AI assistant), not by a person. Answers are based on the data of the shop whose website you are asking on. The service for the shop is operated by Keliqo.
What we store and what we do not
- We do not store the content of conversations.
- We store only the questions the assistant could not answer. Only the text of the question is stored, without an IP address, conversation identifier, browser or the assistant's answer. We automatically remove contact details (email, phone) from the text; other personal data you type into a question may remain, so please do not enter it in the chat.
- Unanswered questions are deleted automatically after 30 to 120 days, depending on the shop's plan. The shop can turn off storing them.
- We count only aggregate numbers (conversations, messages, clicks, ratings) without any data about an individual visitor.
Contact a person
If you use the "Contact a person" form, your message and contact details (and the conversation transcript, only if you attach it yourself) are sent by email directly to the shop. Keliqo does not store them.
Who takes part in the processing
- Language model processor: Anthropic.
- Server: Hostinger VPS (the data center location will be added once verified).
- Other subprocessors: Stripe (shop payments), MailNotify (sending emails, Azure).
Data processing agreement for shops: data processing agreement (DPA).